How can we help you?
Topics frequently asked questions
Arrival & departure
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Arrival
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Departure
Accommodations
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Camping
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Cleaning and bed linen
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Miscellaneous
TopParken holiday parks
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At the holiday parks
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In the area
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Facilities
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Contact details
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Miscellaneous
Modifications and cancellations
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Change booking
- How do I change my travel party?
- How do I change my personal details?
- How do I cancel or change my booking if I did not book through TopParken but through another provider (such as Booking.com)?
- How can I change or cancel additional extras I booked?
- Can I change my booking?
- Can I change the date of my stay after booking?
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Cancel booking
- Can I cancel my stay free of charge?
- What happens to the travel price if I decide not to use my booking anymore and do not cancel it?
- The conditions of your cancellation insurance can be found on this website.
- Is my entire travel party covered if I add cancellation insurance?
- Until when is it possible to add cancellation insurance?
- How can I cancel my booking?
My booking
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My TopParken
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Questions about your booking
- What is included in the trip price?
- Why do I need to fill in my travel party?
- Are hand and kitchen towels included in the fare?
- Why didn't I get my deposit back or only part of it?
- Where can I ask questions if I have booked with another provider (such as Booking.com)?
- I have not received confirmation of my booking, what now?
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Invoice
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Payments
- Are there any additional costs I have to pay on arrival at the holiday park?
- Will I receive confirmation of the payment of my booking?
- I accidentally overpaid, how do I get this amount back?
- The fare has been debited twice from my account, what now?
- Paying for my booking fails, what should I do?
- To which account number should I transfer my payment and should I add anything else?
During your stay
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Parking
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Internet
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Services
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Hospitality
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Miscellaneous
- How do I use the launderette?
- How can I use air conditioning?
- Can I use the air conditioning in my holiday home free of charge?
- Where can I find accommodation information?
- During my stay, the number of persons changes, what should I do?
- Can I have unlimited use of the wellness facility(s) during my stay?
Holiday booking
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Holiday booking
- How does booking a holiday online work?
- Why do I need to pay a deposit?
- Can I book a specific holiday home on the park?
- Can I book several holiday homes/camping pitches at the same time?
- Are holiday homes automatically booked next to each other, when booking several properties at once?
- Where can I enter my discount code?
Other
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TopParken voucher
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TopParken website